Refund Policy

Last updated: September 2026

At Patterns by Lauren, I want you to be happy with your purchase. Because I currently offer both digital crochet patterns and bespoke handmade blankets, different refund rules apply depending on what you have purchased.

Nothing in this Refund Policy affects your statutory rights under UK consumer law.

1. Crochet Patterns

All crochet patterns sold through Patterns by Lauren are digital products.

Digital pattern purchases

Please check the pattern description and any available information before purchasing to make sure the pattern is suitable for you.

Because digital crochet patterns are delivered electronically, I do not generally offer refunds once a pattern has been accessed or downloaded, except where required by law.

When purchasing a digital pattern, you may be asked to confirm that:

  • You agree to the pattern being supplied immediately; and

  • You acknowledge that you will lose your statutory cancellation right once access to the digital content begins.

If you have not yet accessed or downloaded the pattern, please contact me as soon as possible if you wish to cancel your order. I will consider your request in accordance with your statutory rights.

Technical problems

If you have purchased a pattern but are unable to access or download it because of a technical problem, please contact me.

I will make reasonable efforts to resolve the problem, which may include providing another copy of the pattern or an alternative means of accessing it.

If I am unable to provide the digital product in accordance with the contract, you may be entitled to a refund under your statutory rights.

Pattern errors

I take care to check my patterns before publication. However, if you believe you have found an error or unclear instruction, please contact me.

Where appropriate, I will provide a corrected version or clarification.

A minor pattern error or clarification does not automatically entitle you to a refund where the digital product remains substantially as described and usable.

2. Bespoke Crochet Blankets

Bespoke crochet blankets are individually designed and handmade to your requirements.

Because these items are made specifically for you, you may not have the same cancellation rights that apply to standard, non-personalised goods.

If you wish to cancel a bespoke commission, please contact me as soon as possible.

Before production begins

If production has not yet begun, I will consider whether the order can be cancelled.

Where a refund is appropriate, any refund will take into account costs that I have already reasonably incurred specifically in preparing your commission, subject to your statutory rights.

After production has begun

Once I have begun making your bespoke blanket, cancellation may not be possible where the blanket has been made to your specifications and cannot reasonably be resold.

However, this does not affect your statutory rights if the finished blanket is faulty, not as described or otherwise does not conform to the contract.

3. Faulty, Damaged or Incorrect Blankets

I take care to ensure that every blanket is made to a high standard.

If your blanket:

  • Arrives damaged;

  • Is faulty;

  • Is materially different from the agreed design;

  • Is not as described; or

  • Is otherwise not of satisfactory quality,

please contact me as soon as reasonably possible after receiving it.

Please provide details of the problem and, where appropriate, photographs so that I can assess the issue.

Where you have a statutory right to a remedy, I will work with you to provide an appropriate solution, which may include a repair, replacement or refund depending on the circumstances.

4. Handmade Variations

Every Patterns by Lauren blanket is handmade.

Small variations in:

  • Colour

  • Tension

  • Texture

  • Stitch appearance

  • Dimensions

  • Shape

may occur as a natural result of the handmade process.

These variations are not normally considered faults where the blanket remains consistent with the agreed design and description.

Yarn colours may also appear slightly different depending on lighting, photography and your screen.

5. Delivery Problems

If your order does not arrive within the expected delivery timeframe, please contact me so that I can investigate the issue.

If an item is lost or damaged during delivery, I will work with the relevant delivery provider and you to resolve the issue in accordance with your statutory rights.

6. How to Request a Refund

If you believe you are entitled to a refund or other remedy, please contact:

Lauren Sandford trading as Patterns by Lauren
Email: [INSERT BUSINESS EMAIL]

Please include:

  • Your name

  • Order number, if available

  • Date of purchase

  • The product purchased

  • The reason for your request

  • Any relevant photographs or supporting information

I will review your request and respond as soon as reasonably possible.

7. Refund Processing

Where a refund is agreed or required, it will normally be made using the original payment method.

I will process the refund within the timeframe required by applicable UK consumer law.

Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

8. Statutory Rights

This Refund Policy does not limit or exclude any rights you have under UK consumer protection law.

If a product is faulty, not as described, not fit for purpose or otherwise fails to meet the requirements of applicable consumer law, you may have rights to a repair, replacement, price reduction or refund depending on the circumstances.

Where there is any conflict between this Refund Policy and your statutory rights, your statutory rights will prevail.

9. Changes to This Policy

I may update this Refund Policy from time to time to reflect changes to my products, services or applicable legal requirements.

The latest version will always be published on this page.

When additional products or services are introduced, such as the Sunday Craft Club or subscription boxes, this policy may be updated to include the relevant cancellation and refund terms.

10. Contact

If you have any questions about this Refund Policy or a purchase, please contact:

Lauren Sandford trading as Patterns by Lauren
Email: Lauren@patternsbylauren.com